Words are the least part of communication. Vocal tone, facial expressions and body language covey the majority. This depends on the person projecting honestly, and the recover being able to detect deception, but also whatever honesty. Each person understands their own experience, and can only abstract or academically understand experiences of other people, depending on shared social concepts across said experiences. Thinking we know what outside of our own might be like, combined with visceral like or fear of the experience type being shared. Most people listen to reply not reflect, so the deeper meaning of exchanges are lost in zero sum communication across demographics, making two people more complicated across assumptions, prejudice and privledge.